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We Are

UNIVERSAl IT

Services

We are a team dedicated to providing Personalised and Professional
IT Services to our clients

About UsOur Team

About

We Provide Amazing Support

We are a consulting, support & supply company, established in 1998. We have expanded from basic consulting & support services for home clientele, to larger SME entities across South Africa and abroad. Our single focus is to provide the most effective IT solutions that best align with our clients' short and long term business requirements and objectives. Our team brings many years of knowledge and experience and we understand the IT needs of SME businesses. Our aim is to consistently provide the best. IT Support services to all of our customers.

Break-Fix Services

All of our services are available as standard on Break Fix terms. We offer Fee-for-Services depending on what you need, when you need it. Whether you need on site support, remote support or just someone to talk to, we are always here.

Managed Services

Our Managed Services enables us to take care of your IT needs for one low monthly cost while ensuring that your IT systems are running as seamlessly as possible, with next-to-no downtime. We believe all our clients are unique and so are their needs. Because of this fact, we tailor all of our Managed Service Packages to each individual client.

Products & Cloud

We supply a wide range of well known Brand Named Hardware, Software and Cloud Solutions. All of our products carry warranties or extended warranties and are backed up by amazing after sales support.

How We Work

Log Issue

An incident or problem is reported by our client or our End Point Management Systems. The issue is recorded in a ticket and assigned to a Technical Engineer for inspection.

Diagnosis

Our Technical Engineer inspects the reported issue with the user's assistance to recreate the issue and discover the cause.

Resolution

Once the cause of the issue has been identified, a solution is created and implemented to the client's satisfaction.

Review

The issue is reviewed and checked for potential additional issues. If addition issues are found they are diagnosed and resolved.

Team

Who We Are

We strive for excellent interpersonal skills between our team members, keeping us united as a family. Our success depends on the strength of our team.

Mike Johnson

Founder member of Universal IT . From successfully setting up and running a small business to building a large IT department in a corporate environment . I am passionate about solving problems for my clients using technology and innovation to align with business needs and direction .

Greg
Managing Director

Ricci Lehmann

My name is Ricci. I am dedicated, sociable and a team player. I have a variety of interests in the IT field which helps me find new and exciting ways to improve my customers IT experience.

Ricci
Technical Director

Imraan Samsodien

I am Imraan. A strong character trait I hold is being influential to those around me and holding the future in mind. I come from a strong technical background within the Point of Sale industry. My interests are vast, however technical automation is what I find enjoyable.

Imraan
Support Engineer

James Lehmann

Hi I am James, an avid learner who is interested in exploring the latest technologies and finding ways to use them to their full potential. My interests lie in the hardware and networking of the computer industry.

James
Junior Support Engineer

Manny Danger

Manny
Network Infrastructure Engineer

Changing Peoples Lives
With Technology

Who We Are

We are a dynamic company with a blend of experience and youth.

For our Customers, this translates to access to:

  • A vast knowledge of what is current, and coming, in the IT fields that we work in.
  • The knowledge and experience to implement these technologies with the minimum of disturbance and maximum cost savings.
  • Long-term mutually beneficial relationships with our customers.
  • The benifits of professional development as we work continuously to upgrade our skills and knowledge to provide new and improved technology and systems.

Services

We Are Here For You

Need a solution? Look to the people who are passionate about providing individualised service.

Break
Fix

No matter what you may need and when, we have a break-fix solution for you

When you need something new, need it improved, it breaks, or you just need a visit, we are there to help. We have a wide range of services to fit every need as we understand that all our client are not the same and require different solutions even for the same problems.

  • IT Consulting & Strategy
  • Device Setup & Maintenance
  • Network Installation & Maintenance
  • Connectivity
  • Hardware & Software Supply
  • Disaster Recovery
  • Protection & Security
  • Cloud Solutions & Support
  • Remote Support
  • Remote Site Connections & Support
  • Project Management

Managed
Services

The 21st century "it" thing in business is to have a outsourced IT Department.

Our SLA’s are driven by “Prevention is better than Cure”. Being proactive rather than reactive, IT issues are stopped before they become problems to be fixed. We tailor all of our SLA’s to each individual client. As your business grows it will become more and more dependent on Technology & reliable IT support.

  • Server Monitoring
  • Network Monitoring
  • Connectivity Monitoring
  • Security Monitoring
  • Block Hours
  • Disaster Strategy & Management
  • Set Response Time
  • Continual Systems Analysis
  • 3rd Party Management

End Point
Monitoring

Knowing what is going wrong before it does is crucial.

We are all familiar with the saying, "Don't fix what is not broken". In today's age where information is becoming more valuable than the hardware it is on, we provide a way to monitor the health of your systems at all times. Why lose 10's or 100's of thousands when we could prevent it?

  • Server Monitoring
  • Desktop & Laptop Monitoring
  • Printer Monitoring
  • Mobile Device Monitoring
  • Network & Infrastructure Monitoring
  • Data Usage Monitoring
  • Internal Network Management
  • Protection Monitoring

Value Add
Services

Small (and Medium Enterprise) Problems

If you have ever had a problem with your land line, you will understand how frustrating it is to deal with call centres where you don't speak their language to describe the problem correctly or get a solution in "layman's terms". We offer added value services that cover just these sorts of scenarios.

  • ADSL Line Management
  • Internet Service Provider Management
  • Website Hosting and Host Management
  • E-mail Hosting and Account Management
  • 365 Personal & Business Management
  • Cloud Protection Management
  • 3rd Party Service Provider Management
  • 3rd Party Systems Management
We Are Technical
We Are Progressive
We Are Innovative
We Are Developing
We Are Universal

— Est. 1998 —

Our Process

We Make Our Customers Happy

Our service cycle is aimed to make you happy, and to keep you that way.

Service
Strategy

Assessing and understanding our clients organisational objectives and our customers’ needs, starting the service value creation process.

Service
Design

Designing true value services with our customer’s business objectives in mind. Using our Service Strategy, we design to deliver business objectives. We do not limit this to new services, but includes changing current services for the better.

Service
Operation

In our support environment, we use our in-house best practice model achieving effectiveness and efficiency in the delivery and support of services, ensuring value to our customers, our users and our service providers.

Continual Service
Improvement

Constant observations and feedback of all our strategies, designs, and service operations ensures that our service portfolio continues to be aligned with our client’s business needs. Maintaining and improving value and quality for all our customers.

Our team implements the ITIL (Information Technology Infrastructure Library) to achieve our best practice service model delivering a superior customer service experience.

Our Numbers

Some of the cool facts about us

98
Companies
297
Users
117
Followers
18
Years