We Are

UNIVERSAL IT
SERVICES

WE ARE A TEAM DEDICATED TO PROVIDING PERSONALISED AND PROFESSIONAL
IT SERVICES TO OUR CLIENTS

ABOUT

We provide Amazing Support

We are a consulting, support & supply company, established in 1998. We have expanded from basic consulting & support services for home clientele, to larger SME entities across South Africa and abroad. Our single focus is to provide the most effective IT solutions that best align with our clients’ short and long term business requirements and objectives. Our team brings many years of knowledge and experience and we understand the IT needs of SME businesses. Our aim is to consistently provide the best. IT Support services to all of our clients.

ON-DEMAND SERVICES

All of our services are available as standard on Break Fix terms. We offer Fee-for-Services depending on what you need, when you need it. Whether you need on site support, remote support or just someone to talk to, we are always here.

MANAGED SERVICES

Our Managed Services enables us to take care of your IT needs for one low monthly cost while ensuring that your IT systems are running as seamlessly as possible, with next-to-no downtime. We believe all our clients are unique and so are their needs. Because of this fact, we tailor all of our Managed Service Packages to each individual client.

PRODUCTS & CLOUD

We supply a wide range of well known Brand Named Hardware, Software and Cloud Solutions. All of our products carry warranties or extended warranties and are backed up by amazing after sales support.

HOW WE WORK

LOG ISSUE

An incident or problem is reported by our client or our End Point Management Systems. The issue is recorded in a ticket and assigned to a Technical Engineer for inspection.

DIAGNOSIS

Our Technical Engineer inspects the reported issue with the user's assistance to recreate the issue and discover the cause.

RESOLUTION

Once the cause of the issue has been identified, a solution is created and implemented to the client's satisfaction.

REVIEW

The issue is reviewed and checked for potential additional issues. If addition issues are found they are diagnosed and resolved.

We are a dynamic company with a blend of experience and youth. We have a vast knowledge of what is current and are always expanding with the ever-changing IT world. We build long-term, mutually beneficial relationships with our clients and our goals are always aligned with our clients’ to ensure minimised disruptions of service and continuously improve how we approach problems

SERVICES

WE ARE HERE FOR YOU

ON-DEMAND SERVICES

No matter what you may need nor when you need it, we have an on-demand solution for you!

MANAGED SERVICES

Our SLA’s are driven by “Prevention is better than Cure”, being proactive rather than reactive.

ENDPOINT MONITORING

The foresight of a preemptive strike is crucial for securing your data, let's not wait for it to break.

VALUE ADDED SERVICES

Allows us to be your single point of contact. Don't trouble yourself with the hassle of dealing with 3rd parties.

OUR PROCESS

We Make Our Clients Happy

Service
Strategy

Assessing and understanding our clients organisational objectives and our clients’ needs, starting the service value creation process. Our team implements the ITIL structure to achieve our best practice service model.

Service
Design

Designing true value services with our client’s business objectives in mind. Using our Service Strategy, we design to deliver business objectives. We do not limit this to new services, but includes changing current services for the better.

Service
Operation

In our support environment, we use our in-house best practice model achieving effectiveness and efficiency in the delivery and support of services, ensuring value to our clients, our users and our service providers.

Continual Service Improvement

Constant feedback of all our strategies, designs, and service operations ensures that our service portfolio continues to be aligned with our client’s business needs. Maintaining and improving value and quality for all our clients.

OUR NUMBERS

Some of the cool facts about us

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Actively Serviced Companies
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Quality Driven
Years
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Continously Satisfied Users

CONTACT US

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